Deposit Account Statuses

Deposit account statuses control what users and automated processes are allowed to do with an account.

Workspace Reference

Workspace	How Users Reach It	What Users Usually Do There
Deposit Accounts	Deposits -> Operations -> Accounts	Review status, run allowed account actions, and inspect balance or restriction context.
Fixed Deposits, Savings Plans, And Community Funds	Deposits -> Operations	Review specialized status behavior for product-specific account types.
Deposit Products	Deposits -> Setup -> Products	Configure product rules that drive status transitions, dormancy, maturity, and restrictions.
Account Holds And Blocked Funds	Deposits -> Operations	Review restrictions before freezing, closing, or reactivating accounts.
EOD Processing	Deposits or Administration financial setup where available	Run automated status transitions such as dormancy, maturity, or scheduled account changes.

Why Status Control Matters

Status rules prevent invalid account actions, such as transacting on a closed account, withdrawing from a frozen account, or treating an unfunded fixed deposit as active.

The UI only exposes actions that are valid for the current account status and the user's permissions.

Statuses

Status	Meaning
Pending	Account has been created but is not yet active.
Approved Pending Funding	Fixed-deposit account is approved but still waiting for initial funding.
Active	Normal operating state.
Dormant	Account has been inactive beyond the configured dormancy threshold.
Frozen	Transactions are restricted by an authorised action.
Matured	Fixed-deposit term has completed.
Closed	Account is closed and should not be used for normal activity.

Common Status Actions

Action	Usually Allowed From	Result
Activate	Pending or approved-pending-funding	Makes the account active.
Close	Most non-closed statuses	Ends normal account use.
Freeze	Active or dormant	Restricts transactions.
Unfreeze	Frozen	Returns the account to active use if policy allows.
Reactivate	Dormant, frozen, or selected closed accounts	Restores active use where permitted.
Mature	Active fixed deposits	Marks the fixed-deposit term complete.
Go Dormant	Active accounts	Marks inactive accounts dormant.

Some actions are user-triggered. Others happen during daily processing based on product and account rules.

Working With Status Actions

Before changing status, check:

• account balance
• holds, blocks, or pending transactions
• product type
• approval requirements
• reason for the action
• customer communication requirements
• any regulatory or internal policy constraints

Status changes should include a clear reason when the UI requests one.

Fixed-Deposit Notes

Fixed deposits can have statuses that ordinary savings accounts do not use heavily, such as Approved Pending Funding and Matured.

Do not force an FD account into active use before the required funding and approval steps are complete.

Dormancy Notes

Dormancy is usually automated based on inactivity settings. Reactivation may require customer verification, updated KYC, or approval depending on policy.

Freeze Notes

Freezing is a strong control. Use it only for valid reasons such as compliance review, dispute, court order, fraud concern, or management-approved restriction.

Related Guides

• Deposit Accounts
• Deposit AML Monitoring
• Deposit Product Flags