Deposit Operations

Deposit operations manage the day-to-day activity around deposit accounts and related account controls.

Workspace Reference

Workspace	How Users Reach It	Main Actions
Deposit Accounts	Deposits -> Operations -> Accounts	Use Create Deposit Account, Validate Opening, account detail, statement, transactions, activate, freeze, unfreeze, close, reactivate, and fixed-deposit actions where available.
Blocked Funds	Deposits -> Operations -> Blocked Funds	Create blocked funds, review details, and release restrictions.
Account Holds	Deposits -> Operations -> Account Holds	Create and manage account-level holds that restrict account activity.
Mandates	Deposits -> Operations -> Mandates	Work across Account Mandates, Mandate Rules, Mandate Executions, Mandate History, and signatory-related actions.
EOD Processing	Deposits -> Operations -> EOD Processing	Run or review deposit end-of-day activity and exceptions.
Fixed Deposits	Deposits -> Operations -> Fixed Deposits	Review FD accounts, create term features, fund accounts, review maturity pipeline, renew, and monitor accruals.
Savings Plans	Deposits -> Operations -> Savings Plans	Use Create Savings Plan and track savings-plan commitments linked to deposit accounts.
Community Funds	Deposits -> Operations -> Community Funds	Use Create Community Fund and manage group fund participation.

Deposit Accounts

Deposit accounts hold customer balances and transaction history. Users should confirm product, customer, currency, status, and operational restrictions before processing transactions.

When users open Statement from a deposit account, the generated Download PDF and Print outputs now use the shared tenant document identity configured under Organisation Details. The export keeps the account-specific body, period, balances, and transactions, while the organisation header/footer stays consistent with other standard business documents.

Important account-opening fields include:

Field	What It Means	User Impact
Deposit Product	The product whose rules the account will follow.	Controls currency, limits, interest, fees, holder eligibility, GL behavior, and lifecycle handling.
Holder Type	Whether the account belongs to an individual, group, joint structure, or another enabled holder type.	Controls which customer or group fields are required.
Account Holder	The customer, group, or member structure that owns the account.	Drives statements, mandates, available transactions, and reporting.
Business Unit	The branch or operating unit responsible for the account.	Must be allowed by product restrictions and affects operational reporting.
Opening Balance	Initial amount used when the account is opened where applicable.	Must satisfy product minimum-opening rules.
Account Status	Whether the account is pending, active, frozen, closed, or otherwise restricted.	Controls which actions and transactions are allowed.
Mandate or signatory setup	Who can operate or approve activity on the account.	Prevents unauthorized withdrawals, transfers, and account instructions.

Use Validate Opening before or during account creation when the product has strict eligibility, balance, branch, KYC, or holder-type rules.

Blocked Funds And Holds

Blocked funds and holds restrict the available balance. They may be used for lien activity, pending transactions, security, disputes, or internal controls.

Users should review active holds before explaining available balances to customers.

Mandates

Mandates define who is allowed to operate an account or approve activity. Mandate details should be kept current to prevent unauthorized transactions.

EOD Processing

Deposit EOD processing handles scheduled product activity such as interest, fees, dormancy, maturity, sweeps, and other automated account behavior.

Users should review EOD exceptions before relying on the next day's balances.

Fixed Deposits And Savings Plans

Fixed deposits manage term-based deposits with maturity behavior. Savings plans manage structured saving commitments. Community funds support group or community-managed deposit activity where enabled.

For a full scenario from party setup through account opening, funding, restrictions, EOD, and closure, see Deposit Account Opening To Close.

Common Operational Checks

Situation	What To Check
Account cannot be opened	Product status, product flags, holder type, business unit availability, KYC or eligibility requirements, and opening balance.
Withdrawal is blocked	Available balance, blocked funds, holds, mandate requirements, account status, withdrawal limits, and product restrictions.
Fixed deposit maturity looks wrong	Term features, funding date, maturity date, renewal instruction, interest payout configuration, and EOD completion.
Interest or fees did not apply	Product flags, pricing profile, EOD status, account status, and accounting mappings.
Balance differs from customer expectation	Statement, transaction history, holds, blocked funds, pending items, fees, interest, and reversal history.

Related Guides

• Deposit Account Opening To Close
• Deposits Overview
• Deposit Products
• Deposit Accounts